FAQs
GENERAL
What defines Project 9 Motorsport?
Project 9 Motorsport is built on a simple philosophy: elevate the driving experience through exceptional craftsmanship. Every component we offer is thoughtfully curated or engineered to meet a higher standard of precision, material quality, and aesthetic refinement.
What makes Project 9 Motorsport different?
Project 9 Motorsport products are crafted with precision molds, high-grade materials, and multi-stage quality control.
Each item receives test-fit verification, UV-resistant finishing, and strict inspection to ensure OEM-level fitment, long-term durability, and a premium quality.
How do you ensure the quality of your products?
Every product is reviewed through a multi-step quality process, where materials, craftsmanship, and fitment are carefully examined to ensure each piece meets our standards before leaving our facility.
Do you offer installation services?
While Project 9 Motorsport does not provide in-house installation at this time, we partner with trusted local performance shops that specialize in aftermarket and motorsport-grade work.
If you need installation, we can connect you with a trusted local shop to ensure your parts are installed professionally, safely, and with proper fitment.
Do you offer technical support?
Absolutely. Whether you need fitment confirmation, product recommendations, or installation guidance, our team provides expert support throughout your purchasing experience.
PRODUCT
What types of products does Project 9 Motorsport offer?
Project 9 Motorsport curates a refined selection of performance and aesthetic upgrades crafted for discerning enthusiasts. Our offerings focus on meticulously engineered components—enhancing airflow, sound, and vehicle presence—each produced with elevated materials, exacting fitment standards, and a commitment to motorsport-grade craftsmanship. Every piece reflects our pursuit of precision, purity, and a higher form of driving expression.
How do I know if the product fits my vehicle?
You can confirm compatibility by selecting your vehicle model. If you're unsure, contact our support team and we’ll help verify the fitment.
Are your products plug-and-play?
Most components are designed with OEM-style fitment for straightforward installation. Certain products may require minor adjustments, professional installation, or coding depending on the vehicle.
Do you provide installation instructions?
Not every product includes printed installation instructions, as fitment can vary by model and configuration. However, our customer support team is always ready to assist. If you need guidance, installation tips, or technical clarification, simply contact us and we’ll be happy to help ensure a smooth and proper installation.
Do carbon fiber products require special care?
We recommend:
Hand-washing
Ceramic coating for easier maintenance
Avoiding harsh chemicals
Periodic UV protectant application
This ensures maximum shine and longevity.
Can I request a custom order or special finish?
Yes! Certain items can be customized depending on availability. Contact us for options.
ORDERS & SHIPPING
When will my order be processed?
Most orders ship within 3–5 business days. High-demand or oversized items may require additional processing time.
How long does shipping take?
Domestic orders typically arrive within 3–7 business days once shipped.
Due to the precision manufacturing of performance parts, certain high-demand or made-to-order products may require additional time for processing before dispatch.
Large items such as bumpers or hoods may ship via freight and deliver within 10–30 business days.
We will always provide tracking as soon as your order leaves our facility.
How can I track my shipment?
Once your order ships, you will automatically receive a tracking number via email. You can use this tracking link to follow your shipment in real time and see estimated delivery updates.
If you ever need assistance or have questions about your delivery, our support team is always here to help.
Can I request an invoice for my order?
Yes. If you need an invoice for your order, simply contact our customer support team, and we will provide a detailed invoice including product information, pricing, and order reference. Invoices can be issued for personal records, business use, or warranty purposes upon request.
Do you offer international shipping?
Yes. We offer worldwide shipping with full customs documentation. Duties and taxes vary by region.
What if my item arrives damaged?
Please contact us within 48 hours with photos of the packaging and product. We will assist you with replacement or claim processing.
PAYMENT
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for quick and secure checkout.
Do you offer financing or installment options?
Yes. Shop Pay Installments allows you to split your purchase into multiple payments, subject to approval. Availability may vary depending on your region.
Can I request an invoice?
Yes. Simply contact us with your order number and we will provide a detailed invoice.
Why was my payment declined?
There are several possible reasons:
Information entered does not match your bank’s records
Daily spending limit reached
Insufficient funds or card restrictions
Fraud-prevention triggered by your bank
If your payment fails, we recommend contacting your bank or trying another method.
Is my payment information secure?
Absolutely. Our checkout uses encrypted payment gateways and PCI-compliant security protocols to ensure your information stays protected.
RETURNS, EXCHANGES & WARRANTY
What is your return policy?
Unused, uninstalled items may be returned within 14 days of delivery. A restocking fee may apply depending on the product type and condition.
What if the product does not fit my car?
We stand behind every product we offer. If a part does not fit your vehicle, contact us immediately and our team will help diagnose the issue. In most cases, fitment concerns can be resolved through proper installation or verifying model/trim compatibility.
If the product is confirmed to be incorrect or defective, we will provide a replacement or solution to ensure you receive a part that fits exactly as intended. Our priority is to make sure your vehicle looks right, performs right, and reflects the quality Project 9 Motorsport is known for.
Do your products include a warranty?
Yes. All Project 9 Motorsport products come with a manufacturer-backed warranty to ensure confidence and long-term reliability. Coverage typically ranges from 3 to 12 months, depending on the product category.
This warranty protects against manufacturing defects in materials, construction, and fitment.
Every item is thoroughly inspected before shipping, but if an issue arises, our support team will work with you quickly to resolve it and ensure your vehicle runs with precision and radiates beauty every mile of the way.
How do I start a warranty claim?
Contact our support team with your order number, photos, and description of the issue. We will guide you through the process.
Can I return a custom or special-order item?
Custom-finish or made-to-order items are non-returnable, unless defective.
